Refund policy

1. Return Eligibility

You may request a return if:

✅ You received a damaged product
✅ You received the wrong item
✅ The product arrived defective
✅ The product is unused and in its original condition

Returns must be requested within 7 days of receiving your order.

2. Non-Returnable Items

The following items are not eligible for return:

❌ Used products
❌ Opened fertilizers, plant nutrients, insecticides, or other consumable products
❌ Products damaged due to misuse or improper handling
❌ Clearance or promotional items

3. Return Process

To request a return:

  1. Contact us on WhatsApp within 7 days of delivery.
  2. Provide your order details and clear photos of the product.
  3. Our team will review your request.
  4. If approved, return instructions will be provided.

WhatsApp: 0312-4099300

4. Refund Policy

Refunds may be issued when:

  • A returned item is received and inspected.
  • The product qualifies under our return conditions.
  • The product is unavailable after payment has been made.

Approved refunds will be processed within 5–10 business days.

5. Exchange Policy

Customers may request an exchange if:

  • The wrong item was delivered.
  • The product was damaged during shipping.
  • The item received is defective.

Subject to stock availability.

6. Shipping Charges

  • If the return is due to our error (wrong, damaged, or defective item), return shipping costs will be covered by IF Garden Hush.
  • For other approved returns, shipping charges may be deducted from the refund amount.

7. Order Cancellation

Orders may be cancelled before shipment.

Once an order has been dispatched, cancellation requests cannot be guaranteed.

8. Damaged Deliveries

If your package arrives damaged:

  • Take clear photos immediately.
  • Contact us within 24 hours of delivery.
  • Our support team will assist you with a replacement or refund.

9. Contact Information

IF Garden Hush
🌿 Nurture Nature

📞 WhatsApp: 0312-4099300
📍 Pakistan

Customer Satisfaction Commitment

We strive to provide high-quality gardening products and excellent customer service. If you experience any issue with your order, please contact us and we will do our best to resolve it promptly.

Thank you for choosing IF Garden Hush. 🌱